To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition
- Must be in the original packaging
- Free gift items are not returnable!
Are there any charges for return?
- UK Returns are FREE. You will be supplied with a Collect Plus pre-paid returns label.
- International orders will not be covered.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
Got a question?
- If you have any further questions or wish to send us a photo, please email us at email@example.com and we will get back to you within 48 hours.