HOW MUCH IS POSTAGE AND PACKAGING?
- We offer FREE UK Shipping postage and packaging.
- Custom waits and fee will apply when being shipped internationally.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
- UK orders are shipped via first class postage so please allow 2-4 days for delivery. (based on working days)
- International shipping (outside UK mainland) is subject to customs so please allow 3-7 days (working days)
- Customs holding times may vary so please bear this in mind for international items.
CAN I GET MY ORDER SHIPPED INTERNATIONALLY?
Yes. You can get your order shipped. Please allow 3-7 working days. Customs may vary so please allow up to 4 weeks if being held.
CAN I TRACK MY ORDER?
When you purchase your crystal, you will get a confirmation email letting you know when it has been sent. Currently we do not offer UK tracking for shipping as we ship via Royal Mail Large Letter 1st Class Postage. Our envelopes are scanned so we will know when they have arrived with you. International items (outside of UK) can be tracked.
CAN I RETURN MY ORDER?
Yes, we offer a 30 day returns policy for all items. If you change you mind you can return your items within 30 days for a refund. Shipping is not included. If your item is damaged or broken you can also return within 30 days. Please go to the "contact us" page to let us know and we will send you return shipping details.