Returns

PURCHASE RETURNS

If you received your Cosmic Crystal item and do not love it, you are welcome to return it within 30 days of the purchase date for a full refund. The merchandise must be unworn with original packaging included. We'll send you an email as soon as your return has been received and processed. The refund may take 2-3 business days to arrive depending on the card issuing bank. 

RETURN INSTRUCTIONS 

Please email us at info@consciouscrystals.co to arrange for a refund of your order and to obtain a returns confirmation email. 

Note - we are unable to accept returned packages without prior authorisation.

Cosmic Crystals does not provide pre-paid shipping labels for returns, so you may return orders through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. Send items along with your name, order number and refund request note to:

Cosmic Crystal Returns

Please send you item along with your name, order number and a note requesting a refund to: 
 
Cosmic Crystals
Post and Packing
5 Liberty Square Kings Hill,
West Malling
Kent
ME19 4AU
 
As soon as the item is received you will get an email notification to let you know your refund has been processed. 
 
Thanks, 
Cosmic Crystals 

 

EXCLUSIONS

The following items purchased are not eligible for returns:

  • Items that have been tarnished due to customer care
  • Items that have been dropped / mishandled by customer
  • Items that are lost or stolen
  • Items that cause allergic reactions
  • Gift cards
  • Items that have been purchased in excess of 30 days

Please see Terms and Conditions