Returns

PURCHASE RETURNS

If you received your Cosmic Crystal item and do not love it, you are welcome to return it within 30 days of the purchase date for a full refund. The merchandise must be unworn with original packaging included. We'll send you an email as soon as your return has been received and processed. The refund may take 2-3 business days to arrive depending on the card issuing bank. 

RETURN INSTRUCTIONS 

Please email us at info@consciouscrystals.co to arrange for a refund of your order and to obtain a returns confirmation email. 

Note - we are unable to accept returned packages without prior authorisation.

Cosmic Crystals does not provide pre-paid shipping labels for returns, so you may return orders through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. Send items along with your name, order number and refund request note to:

Cosmic Crystal Returns
9 Manley Boulevard
Holborough 
Kent
ME6 5SD

 

EXCLUSIONS

The following items purchased are not eligible for returns:

  • Items that have been tarnished due to customer care
  • Items that have been dropped / mishandled by customer
  • Items that are lost or stolen
  • Items that cause allergic reactions
  • Gift cards
  • Items that have been purchased in excess of 30 days

Please see Terms and Conditions