If you received your Cosmic Crystal item and do not love it, you are welcome to return it within 30 days of the purchase date for a full refund. The merchandise must be unworn with original packaging included. We'll send you an email as soon as your return has been received and processed. The refund may take 2-3 business days to arrive depending on the card issuing bank.
Please email us at firstname.lastname@example.org to arrange for a refund of your order and to obtain a returns confirmation email.
Note - we are unable to accept returned packages without prior authorisation.
Cosmic Crystals does not provide pre-paid shipping labels for returns, so you may return orders through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. Send items along with your name, order number and refund request note to:
Cosmic Crystal Returns
5 Liberty Square Kings Hill,
The following items purchased are not eligible for returns:
- Items that have been tarnished due to customer care
- Items that have been dropped / mishandled by customer
- Items that are lost or stolen
- Items that cause allergic reactions
- Gift cards
- Items that have been purchased in excess of 30 days
Please see Terms and Conditions