HOW MUCH IS POSTAGE AND PACKAGING?
- We offer FREE UK Shipping postage and packaging.
- Custom waits and fees will apply when being shipped internationally.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
- UK orders are shipped via Royal Mail 24 first class postage and will be scanned as delivered at the point of delivery.
- Please allow 2-4 working days for delivery. Note - We do not ship on Saturdays, Sundays or Holidays.
- Orders with 3 or more items will have a tracking code applied. Please use this to get updates on your order status.
- International items do not include free shipping so fees will apply.
- Each international item will be tracked and you will be issued with a unique tracking code.
- International shipping (outside UK mainland) is subject to customs so please allow 3-7 days (working days)
- Customs holding times may vary so please bear this in mind for international items as they may delay packages for 10 days or more. Cosmic Crystals cannot guarantee delivery dates on international orders.
- Orders outside of the EU may be subject to customs charges or duties. We have no control over these charges and policies vary from country to country. Speak to your local customs office for further info.
The delivery estimates provided above cannot be guaranteed but we will do everything we can to ensure your parcel arrives with you within the timeframe given.
CAN I TRACK MY ORDER?
When you purchase your crystal, you will get a confirmation email letting you know when it has been sent. Currently we do not offer UK tracking unless 3 or more items have been ordered. Our envelopes are scanned so we will know when they have arrived with you. International items (outside of UK) will be tracked.
CAN I RETURN MY ORDER?
Yes, we offer a 30 day returns policy for all items. If you change you mind you can return your items within 30 days for a refund. Shipping is not included. If your item is damaged or broken you can also return within 30 days. Please go to the "contact us" page to let us know and we will send you return shipping details.
Due to local restrictions, we are unable to ship to Saudi Arabia, UAE or South Africa.